亚马逊回复买家问询邮件模板

　　亚马逊回复买家问询物流状况邮件模板

　　Dear___,

　　Thanksforyourmessage.Hopeyouaregreat.

　　Sorryfordisturbingyou,wetrackedyourshipping.Thepackageisnowonthewaytoyourplace(itisnowreachingyourlocalpostoffice).

　　Internationalshippinginformationmaynotupdatesoprompt,usuallyittakesaround7-15daysforshipping.Couldyoupleasekeepyourpatienceandwaitforafewmoredays?Wewillkeeptrackingforyou,anynewswewillinformyouasap.

　　Yourunderstandingwillbehighlyappreciated.

　　Bestregards

　　买家以不想要为由要求退货，卖家承受退款恳求，给买家回信的邮件模板

　　Dear—

　　Thankyouforcontactingusregardingyourinquiry.

　　Yourreturnrequesthasbeenapproved.YouwillbereceivingareturnshippinglabelandRMAinstructionsviaAmazon.Pleasebeadvisedthatthereturnshippingcostistheresponsibilityofthebuyer.Theinitialshippingcostcannotberefundedanda25%restockingfeemaybeappliedifthemerchandiseisusedordamagedvisually.

　　Also,pleasemakesurethatthecorrectmerchandiseisbeingshippedus,(seller’sname).Weareasellerbythenameof(seller’sname)onAmazonandwewillonlyacceptreturnsofourmerchandise.Ifmerchandisepurchasedfromadifferentsellerisshippedtous,wewillneedtoshipthemerchandisebacktoyouandwewillalsoaskyoufortheshippingcostincurred.

　　Weappreciateyourcooperation.

　　Bestregards