亚马逊各类邮件英文回复模板

客户订货多种产品，卖家发邮件承认产品订单

Dear buyer，
Thank you so much for your great support on us.
We have received your order of “XXXXXX”.
We will work on your order asap, we just want to confirm the amount of the compass, did you order 10 pcs?
If nothing is wrong, we will ship them asap.
Best Regards
Seller’s name

译文：亲爱的顾客，十分感谢您对咱们的大力支持！咱们现已收到您的订单“XXXXXX”。咱们会赶快跟进您的订单，现在咱们先帮您承认指南针的数量，您是否订货10个指南针？
假如没什么问题，咱们会赶快发货。

客户因订货的产品巨细不合适导致退货

Dear buyer，
Thank you so much for your great support on us.
So sorry for the inconvenience that the swimming suit did not fit you.
Will it be possible to give others as a gift? Or how about we make you a partial refund as a way to make up for this?
Just suggestion, if you insist on returning it back, we will go to the further step.
Waiting for your reply.
Best Regards
Seller’s name

译文：亲爱的顾客，十分感谢您对咱们的大力支持！很抱愧，由于这件泳衣不适合您，给您带来不方便。这件泳衣能够送给他人作为礼物吗？或许咱们这边退部分货款作为补偿？
仅仅主张，假如您坚持要退货，咱们会跟进下一步。
咱们等候您的回信。

卖家发错地址

Dear buyer，
Thank you so much for your great support on us.
What a big mistake we made!
Sorry, but will you still want the items? If yes, we will resend you immediately, if not, we will make you the full refund.
Waiting for your reply and hope your kind understanding.
Best Regards
Seller’s name

译文：亲爱的顾客，十分感谢您对咱们的大力支持！咱们犯了很大的失误。很抱愧，不知您是否还需求这个产品。假如需求，咱们会马上从头发货；假如不需求，咱们会全额退款。咱们等候您的回复，并期望取得您的了解。

卖家发货抵达时刻

Dear buyer，
Thank you so much for your great support on us.
Usually it takes about 7-12 days for the item to reach you.
Any question, feel free to contact us and we will reach you at the soonest.
Best Regards
Seller’s name

译文：亲爱的顾客，十分感谢您对咱们的大力支持！一般状况下，7-12天内您便会收到货品。如有问题，请随时联络咱们，咱们会赶快将货品送达。

卖家发货后，要求客户写反应

Dear buyer，
Thank you very much for your order!
We have shipped the goods and it will arrive at your side soon. Hope you likeit! And we are looking forward to your feedback.
Have a nice day!
Best Regards
Seller’s name

译文：亲爱的顾客，十分感谢您的订单！货品已宣布，您将会很快收到。期望您会喜爱！咱们等待您的反应！祝您今日愉快！

亚马逊漏发货没有发货却点击发货后客人需求运单的邮件模板

Dear —
Thank you so much for your great support and sorry for keeping you waiting.
We checked the tracking information found there is no update information as you said.
We will contact the post office to find out the problem.
We wonder would you still want the item, if yes, inform us the size and we will resend you asap, if not, we will make you the refund.
Waiting for your reply.
Any inconvenience hope your kind understanding.
Best regards

亚马逊的产品被跟卖，发正告信的邮件模板

Hellow

We have noticed that you are not authorized to sell this card knife and you have listed this particular item (ASIN ：B00GICPZT0) which is sold exclusively by the brand authorized sellers. Please refer to our attachment.
Please send the confirmation to us after you remove the product as issued from your listing.

If you do not comply with these demands, we will have no notice but to claim with amazon.com seller performance department, which will seriously impact your Amazon selling privileges.

Please handle and reply us as soon as possible, otherwise we will complaints and amazon.

客户问询货品的tracking number或许有没有发货，给客户的回信邮件模板

Dear Customer,

Thank you for contacting us regarding your inquiry.
Orders are shipped within two days after they are placed. Usually, we are able to ship orders the next day. Weekend orders are shipped on the following Monday. Please allow 3-9 business days after shipment for delivery. You will receive a shipping confirmation email from Amazon when the shipping information has been uploaded.
Your patience and understanding are greatly appreciated. If you have any other questions or concerns, feel free to contact us.

Best regards

买家以不想要为由要求退货，卖家承受退款恳求，给买家回信的邮件模板

Dear —

Thank you for contacting us regarding your inquiry.

Your return request has been approved. You will be receiving a return shipping label and RMA instructions via Amazon. Please be advised that the return shipping cost is the responsibility of the buyer. The initial shipping cost cannot be refunded and a 25% restocking fee may be applied if the merchandise is used or damaged visually.

Also, please make sure that the correct merchandise is being shipped us, 卖家名. We are a seller by the name of 卖家名 on Amazon and we will only accept returns of our merchandise. If merchandise purchased from a different seller is shipped to us, we will need to ship the merchandise back to you and we will also ask you for the shipping cost incurred.

We appreciate your cooperation.

Best regards

买家现已下单，货现已宣布去了，但在网上没有查到物流信息，买家发邮件来查询这件货的状况，回复买家的邮件模板。

Dear customer,
Sorry for disturbing you, we tracked your shipping. The shipping information may not update so prompt, could you please keep your patience and wait for a few more days? We will keep tracking for you, any news we will inform you asap.
Your understanding will be highly appreciated.
Best regards

买家没有收到货，发邮件问询状况，回复邮件的模板：

Dear customer,
Sorry for disturbing you, we tracked your shipping. The package is now on the way to your place(it is now reaching your local post office). International shipping information may not update so prompt, usually it takes around 7-15 days for shipping. Could you please keep your patience and wait for a few more days? We will keep tracking for you, any news we will inform you asap.
Your understanding will be highly appreciated.
Best regards

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